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Survey 2023

Please tell us how we are doing

Veolia, Broadland District Council’s environmental partner, is asking you to take part in this short customer satisfaction survey to let us know what you think of the recycling, waste and street-cleansing services you receive.

There are only 19 questions, so it should only take you a few minutes to complete.

All the feedback we receive will be used to help us improve your local service.

Thank you in advance for your help!


If you already have a code, such as from a postal survey, enter it below and click continue.


For everyone else, enter an email below and click continue to login. You will also get a copy of your code emailed to you.

The survey is being carried out on the behalf of Veolia and Broadland District Council by an independent specialist called ARP Research according to the Market Research Society Code of Conduct. The survey is confidential, which means that once processed your answers will not be linked with your identity and all data is handled and stored according to the General Data Protection Regulation (GDPR). We do not use any of the information you provide for direct marketing or other non-research activities. For more detail please click here