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Tenant Survey

Your views are really important to us and our 2021 survey is a chance to tell us what you think about your home and the services that we provide. We will use the results of this survey to compare with our results last year as we work to improve our services. We will also review our performance against other landlords, but most importantly continue to use your views and feedback to develop.

By completing the survey you can enter the free prize draw, with a chance of winning up to £150 in shopping vouchers

If you have any questions or concerns about this survey, or need a copy in an alternative format, please contact Customer Services on 0300 303 1717 or email


If you already have a code, such as from a postal survey, enter it below and click continue.


For everyone else, enter an email below and click continue to login. You will also get a copy of your code emailed to you.

We have provided your contact details to an independent company called ARP Research to carry out this survey on our behalf in line with data protection rules (GDPR) and the Market Research Society Code of Conduct. Anything you tell ARP Research is completely confidential which means that, however you take part, your answers will be separated from your identity. In addition, your details will only be used for this survey and will be stored for no longer than necessary. For more detail please click here.