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Resident Survey

Your views are really important to us and our 2021 survey is a chance to tell us what you think about your home and the services that we provide as your landlord.

This survey will help us understand your opinions, and what you would like to see us do in the future.

By completing the survey you can enter the free prize draw, with a chance of winning £50 in shopping vouchers.

If you have any questions or concerns about this survey please contact Customer Services on 01524 582000.


If you already have a code, such as from a postal survey, enter it below and click continue.


For everyone else, enter an email below and click continue to login. You will also get a copy of your code emailed to you.

The survey is being carried out on the behalf of Lancaster CC by an independent specialist called ARP Research according to the Market Research Society Code of Conduct. The survey is confidential, which means that once processed your answers will not be linked with your identity without your consent and will be treated and stored according to the General Data Protection Regulation (GDPR). We do not use any of the information you provide for direct marketing or other non-research activities. We take your privacy very seriously. For information about your rights and how we use your information please see the Council Housing Privacy Notice here. For more detail on ARP Research's policies please click here.